Reduce downtime, increase profitability, and make your technology work for you.

The IT Support Company is dedicated to keeping your technology investment up and running smoothly so you can focus on your business. You can relax knowing we take your IT personally, and strive to keep your staff productive with the tools they need to drive your business forward. After nearly 2 years providing Proactive Maintenance plans to our Clients, we’ve figured out a thing or two. Not the least of which is that no one plan can meet every Client’s needs. We offer two different programs so you can get the proactive support you need at the service level and price point that makes sense for you.

TECH ASSIST

The bare minimum that any organization should have.

Receive all the benefits of Proactive Maintenance and the Peace of Mind from knowing exactly whom to call when tougher issues arise.

TechAssist was designed for organizations with the internal resources to address basic issues who want to minimize their monthly expenses and are okay with billing amounts that fluctuate with the amount of support needed.

Software Licenses

  • Local data backup
  • Virus protection
  • Adware and Spyware protection

Proactive Monitoring

  • Performance degradation
  • SMART predictive hardware failures
  • Low memory and disk space
  • Data backup failures
  • Virus infections
  • Virus signature update failures
  • Adware and spyware infections
  • Microsoft critical security updates
  • Microsoft Office bug fixes

Proactive Maintenance

  • Approve & Push Microsoft Office for bug fixes
  • Approve & Push Microsoft critical security updates
  • Scan and quarantine viruses
  • Tune-up workstations

Proactive Disaster Preparation

  • Fix backup failures
  • Test restore data backup

Support

BUSINESSCARE

Welcome to the Club!

BusinessCare Clients benefit from the same Proactive Maintenance as our Tech Assist Clients, plus so much more!

This is the program for organizations focused on growing. They want a trusted resource to address their computer support needs and ensure their technology is aligned with their business goals.

Software Licenses

  • Local data backup
  • Virus protection
  • Adware and Spyware protection

Proactive Monitoring

  • Performance degradation
  • SMART predictive hardware failures
  • Low memory and disk space
  • Data backup failures
  • Virus infections
  • Virus signature update failures
  • Adware and spyware infections
  • Microsoft critical security updates
  • Microsoft Office bug fixes

Proactive Maintenance

  • Approve & Push Microsoft Office for bug fixes
  • Approve & Push Microsoft critical security updates
  • Scan and quarantine viruses
  • Tune-up workstations

Proactive Disaster Preparation

  • Fix backup failures
  • Test restore data backup

Proactive Management

  • Internet Content Filtering
  • Onsite technology inspections
  • Strategic planning meetings

Support

  • Unlimited Remote Support
  • Primary support engineer
  • Office 365 Hosted Exchange, SharePoint
  • Microsoft Windows Servers
  • Microsoft Windows XP, Vista, 7, 8 Workstations
  • Microsoft Internet Explorer & Office Suite
  • Accounting, CRM, PDF and related software
  • Specialized industry line of business software

  • LAN printing, scanning, wired switches, wireless

    access points, firewalls